HP software installation suggestions
Check the computer system
Make sure that your computer is running one of the supported operating systems.
For more information, see System requirements
Make sure that the computer meets at least the minimum system requirements.
In the Windows Device Manager, make sure that the USB drivers have not been
If you are using a computer running Windows, and the computer cannot detect
the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation
CD) to perform a clean uninstallation of the printer driver. Restart your computer,
and reinstall the printer driver.
Verify installation preliminaries
Make sure to use the installation CD that contains the correct HP software for
your operating system.
Before installing HP software, make sure that all other programs are closed.
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
If the computer cannot recognize the installation CD in the CD-ROM drive,
inspect the installation CD for damage. You can download the printer driver from
the HP website (www.hp.com/go/customercare).
NOTE: After correcting any problems, run the installation program again.